Cancellation and Refund Policy

How your money is protected

When you pay for a booking on TaleiFiji, your payment is held in escrow. It is not sent to the seller when you pay. It is released to the seller only after the booking has been fulfilled (it went ahead as booked), or after a dispute is resolved in the seller's favour.

Prices are in Fijian dollars (FJD). If you pay with PayPal or card, PayPal charges you in the currency you chose (for example USD or AUD) at the fixed rate shown before you pay. Any refund is made in that same currency.

Cancelling a booking you have not paid for yet

You can cancel an unpaid booking yourself from My bookings at any time before you pay. Nothing has been charged, so there is nothing to refund. Any referral credit you applied is returned to your account.

Cancelling a booking you have already paid for

A paid booking cannot be cancelled with one click. To cancel it, or to ask for a refund, contact TaleiFiji (details below) or use the chat assistant on the site. Our team reviews the request with you and the seller.

One rule applies to every booking on TaleiFiji. If you tell us you are cancelling 48 hours or more before your booking starts (check-in time for a stay, start time for a tour, transfer or other booking), you get a full refund. There is no cancellation fee.

The only amount not refunded is the processing fee charged by the third-party payment or money-transfer operator that handled your payment. It is deducted at cost: TaleiFiji adds nothing to it and keeps none of it.

If you cancel less than 48 hours before your booking starts, or you do not arrive (a no-show), the booking is not refunded.

The time that counts is when your cancellation reaches TaleiFiji (by email, phone, WhatsApp or the chat assistant), measured against the booking's start time in Fiji time.

If something goes wrong

Before your booking is fulfilled, you can raise a dispute at any time.

After an accommodation stay, we email you to ask if it went ahead as booked. You then have 48 hours to confirm or tell us about a problem. If we do not hear from you within 48 hours, the booking is treated as confirmed and the seller is paid.

For other bookings, the 48-hour window starts when the booking is marked fulfilled.

Raising a dispute does not release or refund the money by itself. The money stays in escrow while our team reviews it. If the dispute is resolved in your favour, you are refunded. If it is resolved in the seller's favour, the seller is paid.

Refunds

Refunds are paid back to the payment method or account you paid from, in the currency you were charged, less only the third-party processing fee at cost (see above).

Bookings made on a partner's site

Some listings say "Book on partner site". Those bookings are made and paid on the partner's own website, not on TaleiFiji. TaleiFiji escrow and this policy do not apply to them; the partner's own terms do.

Your rights under the law

Nothing in this policy takes away any right you have under Fijian consumer law.

Contact us

Email [email protected] or WhatsApp +679 9278605. Please include your booking number.